Capítulo I. Disposiciones generales

This Law has as its purpose to promote, disseminate and defend the rights of consumers and users, to establish the violations, sanctions and the procedures applicable in such matter. The provisions of this Law are protective of consumers and users and constitute a minimum of non-waivable rights and guarantees, of social interest and public order.

All juridical acts performed between providers and consumers and/or users within the national territory are subject to the provisions of this Law; it shall apply to all economic agents, whether natural or juridical persons.

Matters regulated in special laws, as well as public services with specific legislation and whose activity is controlled by the bodies contemplated therein, shall be governed by those provisions, with this Law applying suppletorily.

This Law shall not be applicable to personal services provided by virtue of an employment relationship, nor to professional or technical services for the exercise of which a qualifying professional degree is required.

For the purposes of this Law, the following shall be understood to mean:

a)Advertiser: Supplier who, through advertising, intends to inform the public about the nature, characteristics, properties or attributes of the goods or services whose production, intermediation or provision constitutes the object of its activity.

b)Goods: Those things which by their characteristics are susceptible of appropriation and alienation.

c)Consumer: Natural or legal person, public or private, national or foreign, who by virtue of any onerous juridical act or established right, acquires, uses or enjoys goods of any nature.

d)Adhesion contract: That whose conditions are established unilaterally by the supplier without the consumer or the user being able to discuss or modify its content at the time of contracting.

e)Offer: Transitory commercial practice consisting of the offering to the public of goods or services at prices lower than those customary in the respective establishment.

f)Promotion: Transitory commercial practice, whatever the form used in its dissemination, consisting of the offering to the public of goods and/or services on more favorable conditions than the customary ones, with the exception of those involving an offer.

g)Supplier: Natural or legal person, public or private, national or foreign, who in its own name or on behalf of another, with or without profit motive, carries out activities of production, manufacture, transformation, importation, construction, distribution or commercialization of goods or provision of services to consumers or users in the national territory and for which it charges a price or rate.

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